Terms and Conditions

1. General Overview and Interpretation
Welcome to MUAR Jewels (“we,” “us,” or “our”). These Terms and Conditions govern your access
to our website and the purchase of our products. By using our website and placing an order, you
confirm your agreement to these Terms. If you do not accept these Terms, you must refrain from
using our website or making a purchase.
For the purposes of these Terms:
• “We,” “us,” and “our” refer to La Rose FZE, trading under the brand name Muar Jewels.
• “You” refers to the customer or prospective customer, and related terms such as “your” will
be interpreted accordingly.
• “Products” refers to the jewelry items available for sale on our website.
• “Website” means our online platform accessible at https://muarjewels.com.
By using our website, you agree to comply with these Terms, our Privacy Policy, and any other
policies referenced herein. We reserve the right to amend these Terms at any time, and your
continued use of the website constitutes acceptance of such changes.
2. Ordering and Contract Formation
Placing an order through our website, https://muarjewels.com, involves the following terms and
process:
1. Invitation to Treat
• The display of products on our website constitutes an invitation to treat and not a
contractual offer.
• A binding contract between you and La Rose FZE under the brand Muar Jewels will only
be formed once your order has been reviewed, accepted, and confirmed by us.
2. Order Process
To purchase products, you must follow these steps:
• Browse our products and add your desired items to the shopping cart.
• Proceed to the checkout page to review your order.
• If you are a new customer, you must create an account and log in. Existing customers
should log in using their registered credentials.
• Select your preferred delivery method and review your order details, including shipping
and payment options.
• Confirm your acceptance of these Terms and Conditions.
• You will then be redirected to our payment service provider’s website to complete your
payment securely.
3. Order Acknowledgement and Confirmation
• After placing your order, you will receive an acknowledgment email summarizing your
order details.
• Once we verify stock availability and confirm payment, we will send you an order
confirmation email. This confirmation signifies the formation of a binding contract.
• If we are unable to fulfill your order, we will notify you promptly via email, and any
payments made will be refunded.
4. Input Errors
• Before finalizing your order, you will have the opportunity to review and modify your
shopping cart. This includes updating quantities, adding or removing items, or correcting
personal details.
• Once your payment has been processed, no changes can be made to your order.
5. We reserve the right to refuse any order at our discretion, including but not limited to cases
of suspected fraud, pricing errors, or stock unavailability.
6. Orders will only be processed once full payment has been authorized and received. By
completing the ordering process, you confirm that all information provided is accurate and
that you are legally authorized to use the payment method selected.
3. Product Availability and Descriptions
1. The range of products available on https://muarjewels.com is subject to change at our
discretion. We may add, modify, or discontinue any product or product category without
prior notice. While we aim to keep our product catalog current, the inclusion of any product
on the website at a specific time does not guarantee its continued availability in the future.
2. We strive to provide accurate descriptions, specifications, and images for all products.
However, minor variations in color, size, or appearance may occur due to factors such as
screen resolution or handcrafted designs. The weights and dimensions provided are
approximate and may vary slightly due to the artisanal nature of our jewelry.
3. All products are subject to stock availability. In the event that a product becomes
unavailable after you place an order, we will notify you promptly and offer alternatives or a
full refund of any payment made.
4. For customized or made-to-order products, additional lead time may be required. Specific
details, including production timelines and additional charges, will be communicated at the
time of order placement.
5. The quality of our products is ensured through expert craftsmanship. To maintain the
longevity and appearance of your jewelry, follow the care instructions provided with your
purchase.
4. Pricing Terms
1. The prices of products listed on our website are as quoted at the time of your purchase. We may
update or change these prices periodically; however, any changes will not affect contracts that
have already been concluded.
2. All prices displayed on the website or in these Terms and Conditions are exclusive of taxes. For
shipments to certain countries, taxes and other relevant fees will be calculated and added during
the checkout process, where applicable. This will be clearly indicated on the checkout page
before you complete your order.
3. Occasionally, errors may occur in the pricing displayed on our website. In such cases, we will
verify and correct the price as part of our order review process. If a pricing error is found, we
will notify you of the correct price before finalizing the contract, ensuring that you have the
opportunity to accept or decline the revised price
4. In addition to the product price, you may incur additional charges, such as delivery fees. Any
applicable delivery charges will be clearly communicated to you before the contract is finalized,
allowing you to review the total cost of your order before confirming the purchase.
4.1. Currency Conversion for International Orders
1. For international orders, the prices on our website are quoted in the currency of the USD, unless
otherwise stated. When making a payment from another country, your bank or payment provider
may apply currency conversion fees. These fees are outside of our control and will be
determined by your payment provider. Please check with them for the applicable rates before
completing your purchase.
2. If applicable, the total price displayed during checkout will be converted to your local currency,
and you will be charged based on the exchange rate at the time of payment. Any discrepancies
or fees arising from currency conversion are solely the responsibility of the customer.
5. Payment Terms
1. During the checkout process, you are required to pay for the products you order, along with any
applicable taxes and delivery charges. Payments are to be made in full before your order is
processed.
2. We accept payments through Visa, Mastercard. All transactions are processed securely using
encryption technology, and we may update the payment methods available at our discretion.
3. If you fail to make payment in full and on time, we may withhold the products you ordered and
cancel the contract for the sale of those products. We will notify you in writing if we cancel the
contract due to non-payment. Please note that if your payment is delayed, it may affect the
delivery schedule of your order.
5.1. Chargebacks and Unjustified Payment Disputes
1. If you initiate a chargeback or a payment dispute with your credit card, debit card, or other
payment provider that we deem unjustified, you will be liable for the following fees within 7
days of receiving our written request:
• The full amount of the chargeback or disputed transaction.
• All third-party expenses incurred by us, including charges from our bank, payment processor,
or card issuer, related to the chargeback.
• All reasonable costs, losses, and expenses we incur in recovering the amounts due, including
legal fees, collection fees, and any other relevant costs.
2. For clarity, if you fail to recognize or recall a transaction on your card or financial statement and
initiate a chargeback, this will be considered an unjustified chargeback for the purposes of this
section, and you will be responsible for the associated fees and costs.
5.2. Payment Security
1. We take security seriously and utilize encrypted payment gateways to protect your financial
information during the payment process. You are responsible for ensuring that the payment
information you provide is correct and up-to-date. If you suspect unauthorized use of your
payment details, please notify us immediately
5.3. Currency and Payment Processing
1. All payments are processed in AED unless otherwise specified. If you are making an
international purchase, your payment provider may apply additional charges or currency
conversion fees, which are outside our control. Please check with your bank or payment
provider for more information on exchange rates and potential fees.
2. By proceeding with payment, you agree to these terms and acknowledge that you are
responsible for any charges, including taxes, processing fees, and other charges associated with
your purchase.
6. Delivery and Shipment Terms
1. We handle the delivery of your products in accordance with the terms outlined here. Upon
completing your purchase, we will arrange for your order to be delivered to the address you
provide during the checkout process. Please ensure your delivery address is accurate, as we
cannot be held responsible for delays or issues caused by incorrect or incomplete information.
2. While we aim to deliver your products within the timeframe stated in your order confirmation,
we do not guarantee an exact delivery date. We will make reasonable efforts to deliver on or
before the expected date, but should no date be specified, we aim to deliver within 7 business
days of confirming your order.
3. Unless exceptional circumstances arise, we guarantee that all products will be dispatched within
14 days of receiving full payment or confirming your order, whichever is later.
4. We only deliver to valid street addresses and do not accept P.O. Box addresses for delivery.
5. Company may notify you of an upcoming delivery or a missed delivery. You may be offered
alternative delivery options such as delivery on another day, no signature required, redirection
or collection at a delivery company service point.
6. If the delivery is delayed or becomes impossible due to incorrect or incomplete delivery
information, refusal to accept delivery, or failure to make arrangements for delivery, we may
attempt to contact you to resolve the issue. If you fail to respond or provide accurate details, the
product may be returned to us.
7. In case the product is undeliverable because you did not accept delivery, provided an incorrect
address, or failed to respond to delivery attempts, we reserve the right to cancel the order or
retain the product, and you may be liable for any additional costs incurred, including but not
limited to return shipping and re-delivery charges.
8. If a product becomes undeliverable due to your actions, any refund issued may be subject to
deductions for costs incurred in attempting delivery. Refunds will only be processed if the
product is returned to us in good condition, and the original sale terms are met.
9. If the product is undeliverable and returned to us, we may charge storage fees or other
administrative charges if the product remains uncollected for an extended period. If the product
remains undelivered for a prolonged period due to the yours failure to provide correct or
complete delivery information, we reserve the right to terminate the contract. In such cases, any
amounts paid may be refunded, minus any relevant administrative and shipping fees
10. Upon your request We may be able to arrange insurance for loss of or damage to the Shipment,
covering the full value of the product. Shipment insurance does not cover indirect loss or
damage, or loss or damage caused by delays. If you choose to add shipping insurance, the
additional amount will be added to your total order cost. Please note that once the product is
delivered and signed for by you or the recipient, the shipping insurance coverage will end, and
no further claims will be accepted. If you do not choose shipping insurance, we will not be held
responsible for any damage, loss, or theft of the products during transit. It is highly
recommended to consider purchasing insurance for high-value items or international deliveries.
6.1. International Delivery
1. We offer international delivery to select countries. If you are placing an order from outside the
UAE, please ensure that the delivery address is within our designated shipping zones. Delivery
times for international orders may vary depending on the destination and customs clearance
processes, and additional shipping fees may apply.
2. Customers are responsible for any customs duties, taxes, or other fees that may be incurred
during the shipping process. These charges are determined by the customs authority in the
destination country and are not included in the product price or shipping cost at checkout.
3. In the event of delivery delays, we will notify you as soon as possible and do our best to provide
an updated delivery date. If you have special delivery requests, please contact us before
completing your purchase to ensure that we can accommodate them.
7. Consumer Cancellation Rights
1. This section applies exclusively to consumers, which means individuals acting for purposes that
are outside of their trade, business, or profession, when entering into contracts with us via our
website.
2. As a consumer, you have the right to cancel a contract with us within 14 days without providing
a reason, provided the cancellation is made within the specified period from the following dates:
(a) The date on which you, or a third party you designate, physically receives the products; or
(b) If the contract is for multiple products delivered on separate occasions, the 14-day period
will begin from the date on which the last product is received.
3. How to Cancel
To cancel your order, you must notify us in writing of your decision to withdraw from the
contract. You can do this by submitting a clear statement of cancellation. To meet the deadline,
you must send us the cancellation notice before the 14-day period expires.
4. Returning the Products
Once you have notified us of your intent to cancel, you must return the products to us without
undue delay, and in any event, within 14 days from the day you notify us of the cancellation.
You will be responsible for the direct costs of returning the products to us, unless otherwise
agreed. The products must be returned in their original, unused condition, including all
packaging.
5. Refund Process
Once we receive the returned products, we will process your refund. The refund will cover the total amount you paid for the products, including any standard delivery charges. However,
please note the following exceptions:
• If you selected a delivery option more expensive than our standard delivery, we reserve the
right to deduct the difference in price between the chosen method and our least expensive
option.
• If the products are returned in a condition that reduces their value beyond what is necessary
to examine the product, we may deduct the diminished value from your refund. Refunds will
be issued to the original payment method used for the purchase, unless you have agreed to an
alternative arrangement. No additional charges will apply for the refund process.
6. Refund Timeline
We will process the refund within 14 days from the date we receive the returned products, or
earlier if you provide us with evidence that the products have been returned. If we have not
dispatched the products to you by the time you cancel, or if we offered to collect the products
from you, we will refund you within 14 days from the date of receiving your cancellation notice.
7. Exclusions from the Right to Cancel
The right to cancel does not apply in the following situations:
(a) If the price of the product is dependent on fluctuations in the financial market that are
beyond our control and may occur during the cancellation period.
(b) If the product is customized or made-to-order based on your specific requests, such as
personalized items or custom engravings.
8. Please note that for hygiene and safety reasons, earrings are EXCLUDED from the right of
cancellation under consumer protection laws. Once purchased, earrings cannot be returned or
exchanged, unless they are faulty or damaged upon receipt. This exclusion applies regardless of
whether you are within the 14-day cancellation period. We encourage you to carefully review
your selection before purchasing earrings, as we are unable to accept returns on these items.
8. Order Cancellation
Cancellation of a contract between you and Muar Jewels, may occur under the following
circumstances:
1. We may terminate the contract immediately with written notice if:
• Non-Payment: You fail to make full payment for any amount owed under the contract by
the due date.
• Breach of Contract: You violate any term or condition of the contract.
2. Additionally, we may cancel the contract if we are unable to fulfill it due to circumstances
beyond our reasonable control, including but not limited to:
• Unavailability of raw materials, components, or finished products.
• Events such as power failures, industrial disputes involving third parties, governmental
actions, fires, floods, natural disasters, riots, terrorist attacks, or war.
In such cases, we will notify you promptly and provide a refund for any undelivered products 3. You may terminate the contract immediately with written notice if we breach any term or
condition of the contract.
4. Following cancellation, both parties are released from further obligations under the contract,
except for any rights or remedies accrued up to the date of cancellation. Refunds or returns
related to cancellations will be handled in accordance with our Refund and Return Policy.
9. Consequences of Order Cancellation
If an order is canceled in accordance with these Terms and Conditions:
1. Muar Jewels will no longer be obligated to deliver any products that remain undelivered as
of the cancellation date.
2. You will remain obligated to pay for any products that have already been delivered up to the
date of cancellation, unless otherwise agreed. If payment has not yet been made for
delivered products, we reserve the right to recover payment or request the return of those
products in saleable condition.
3. All other provisions of these Terms and Conditions will cease to apply after cancellation.
However, specific clauses will survive termination and remain in effect indefinitely,
including but not limited to:
▪ Section 11: Liability
▪ Section 12.1: Intellectual Property
▪ Section 12.8: Governing Law
4. Any eligible refunds for canceled orders will be processed in accordance with our Refund
Policy. Where applicable, additional fees or charges incurred before cancellation may still
apply.
5. If the cancellation involves the return of delivered products, they must be returned in their
original condition and packaging. Failure to comply may result in deductions from your
refund or rejection of the return.
10. Warranties and Representations
1. By entering into this agreement, you confirm the following:
• You are legally capable of entering into binding contracts, and you have the necessary
authority and capacity to agree to these Terms and Conditions.
• All information provided by you in connection with your order is true, accurate, and
complete, and you acknowledge that any misleading or incorrect details may lead to delays
or cancellations of your order.
• You are able to take delivery of the products in compliance with these Terms, including any
specific delivery instructions or conditions outlined in our Delivery Policy (Section 6).
2. We make the following commitments to you:
• We have the legal right to offer for sale and supply the products you purchase through our
website.
• The products we provide will be free from any charges, encumbrances, or third-party claims
unless explicitly stated in these Terms.
• Upon delivery, you will be entitled to quiet possession of the products, meaning no third party interference in your ownership or use of the products, except as otherwise specified • The products you purchase will meet the descriptions and specifications provided on our
website at the time of sale, and we make reasonable efforts to ensure that product images,
descriptions, and details are accurate and up-to-date.
• All products will be of satisfactory quality and suitable for their intended purpose, as per
applicable industry standards.
3. We emphasize that our warranties are limited to those set forth within these Terms. To the
maximum extent permitted by law, all other warranties or representations, whether implied,
statutory, or otherwise, are excluded. This includes but is not limited to any warranties related to the
fitness for a particular purpose, merchantability, or non-infringement of intellectual property rights.
4. Additionally, you acknowledge that minor variations in product appearance (e.g., color, size, or
finish) may occur due to differences in monitor settings or the natural variations in materials used,
and such differences will not be considered a breach of these warranties.
5. In case of any issues regarding the quality or performance of the products, you must notify us
within a reasonable time frame after receiving the items, as outlined in our Returns and Refund
Policy. Any claims made outside of this period may not be considered.
11. Liability and Limitations of Responsibility
1. Exclusions of Liability
Nothing in these Terms and Conditions will:
• Limit or exclude liability for death or personal injury resulting from negligence or other
actions for which liability cannot be excluded under applicable law.
• Limit or exclude any liability for fraud or fraudulent misrepresentation.
• Limit any liabilities in a manner that is not permitted under applicable law.
• Exclude any liabilities that cannot be excluded under applicable law, including those relating
to consumer rights.
For consumers, your statutory rights are not affected or limited by these Terms, except to the extent
allowed by law.
2. General Liability Exclusions
The limitations and exclusions of liability outlined in these Terms apply to all liabilities arising
under or related to these Terms, including but not limited to liabilities arising in contract, tort
(including negligence), or breach of statutory duty, except where expressly stated otherwise.
These limitations apply in the maximum extent permitted by law. We are not liable for any
losses resulting from events outside of our reasonable control, including, but not limited to,
natural disasters, power outages, disruptions caused by third parties, industrial disputes,
governmental actions, terrorism, or war.
3. Business Losses
We will not be liable for any business-related losses or indirect damages, including (but not
limited to) loss of profits, revenue, business opportunities, anticipated savings, goodwill,
contracts, or production. You acknowledge that we are not responsible for losses of this nature
that occur as a result of using the website or purchasing products.
4. Personal Liability of Officers and Employees
In recognition of our limited liability status, we aim to limit the personal liability of our officers,
employees, and agents. By agreeing to these Terms, you agree not to bring claims personally
against our officers or employees in relation to any losses or damages associated with these Terms or your use of the website. This limitation does not exclude the liability of La Rose FZE,
which remains liable for the actions of its officers and employees.
5. Limitation of Liability
Our total aggregate liability to you in relation to any contract for the purchase of products under
these Terms will be limited to the greater of the total amount paid by you for the products under
the specific contract. This limitation covers all claims, including those arising from product
defects, delays, delivery issues, or any other aspect of the contract.
6. Indemnity
You agree to indemnify and hold us harmless from any and all claims, damages, losses,
liabilities, costs, or expenses (including legal fees) arising out of or related to your breach of
these Terms and Conditions or your violation of any applicable laws or third-party rights. This
includes but is not limited to any claims related to the use of our website, purchase of products,
or failure to comply with these Terms.
12. General Terms and Conditions
1. Intellectual Property and Scope
These Terms and Conditions do not transfer any intellectual property rights to you, nor do they
constitute any assignment or license of intellectual property rights held by us. Any intellectual
property rights related to the products offered on our website, including trademarks, logos,
names, and designs, are owned by La Rose FZE, operating under the brand Muar Jewels, or its
licensors. These Terms and Conditions also do not govern any licensing of works contained in
or related to the products.
2. Modifications and Revisions
We reserve the right to revise or update these Terms and Conditions at any time by posting an
updated version on our website. Any revised terms will apply to all contracts entered into after
the revision date but will not affect existing contracts. It is your responsibility to review these
Terms periodically to stay informed of any changes. By continuing to use our website or placing
orders after updates, you accept the revised Terms and Conditions.
3. Assignment and Transfer
We retain the right to assign, transfer, subcontract, or otherwise deal with our rights and
obligations under these Terms and Conditions as needed. If you are a consumer, any assignment
or transfer of our rights will not reduce the guarantees available to you. You may not assign,
transfer, or subcontract your rights or obligations without obtaining our prior written consent.
4. No Waivers
No waiver of any breach of these Terms and Conditions will be valid unless made in writing by
the non-breaching party. A waiver of one breach shall not be construed as a waiver of any
subsequent or other breaches, whether of the same or different provisions.
5. Severability
If any provision of these Terms and Conditions is deemed unlawful or unenforceable by a court
or other competent authority, the remaining provisions will continue in full force and effect. If
any provision is unenforceable in part, it will be deemed modified to the extent necessary to
make it enforceable, and the rest of the provision will remain applicable.
6. Third-Party Rights
These Terms and Conditions are intended solely for the benefit of you and us and are not intended to grant rights to any third party. No third party has the right to enforce any provision
of these Terms or claim benefits under them.
7. Entire Agreement
These Terms and Conditions, along with our return and refund policies, represent the complete
and exclusive agreement between you and us regarding the sale and purchase of our products.
They supersede any previous agreements, representations, or understandings relating to such
matters.
8. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of the
United Arab Emirates. Any disputes arising from or related to these Terms and Conditions shall
be subject to the exclusive jurisdiction of the courts in Dubai, United Arab Emirates. You
consent to the jurisdiction of Dubai courts for the resolution of any legal proceedings.
9. Dispute Resolution and Mediation
In the event of a dispute arising from these Terms and Conditions, we encourage you to contact
us directly for an amicable resolution. If a resolution cannot be reached through direct
communication, both parties agree to attempt mediation before seeking resolution through legal
proceedings. Mediation fees and costs shall be shared equally between the parties unless
otherwise agreed upon.
10. Force Majeure
Neither party shall be held liable for failure to perform any of its obligations under these Terms
and Conditions if such failure is caused by a force majeure event. Force majeure events include,
but are not limited to, natural disasters, government actions, strikes, or disruptions in supply
chains, which are beyond the reasonable control of the affected party. In such cases, the affected
party shall promptly notify the other party and take reasonable steps to mitigate the impact of
the force majeure event.